1Is it safe to visit Sri Lanka?
I reside in Sri Lanka much of the year and move about freely as always, notwithstanding intermittent fuel deliveries to the local petrol shed! I avoid crowds especially protests, and simply advise adequate planning if you intend to roam around the island sans inconvenience. Make sure your next hotel is fully open and functioning normally, as ours is. Arrange transport in good time, a few days ahead where possible, but even so it is up to us to ensure you can get around easily - we haven’t been unable to, not once, not ever, not since we opened in 2010! Overall, we suggest you relax, enjoy your holiday, and let us meet our challenges. Feel safe in the knowledge that you support Sri Lanka simply by being here, as the country puts its past difficulties behind it. You will DEFINITELY be made as welcome as ever, if anything more so! (Nick Buckingham).
2Is there anything else I should consider?
Do try to be sensitive. For example, don’t haggle over hotel rates, goods or services unduly. The entire hospitality industry is in recovery, following a 3 year downturn. Before booking your accommodation, email or better still, call a hotel to check it is functioning, that it has generators, fuel and access to supplies. Bring regular medicines with you if applicable but above all, enjoy Sri Lanka – this gorgeous, diverse island is currently quieter than usual so everyone is happy to see you!
3Can the hotel arrange transfers to and from the airport and other hotels?
Yes, but please book transport when you book your stay. Even at a days’ notice, we can usually find a driver with a full tank, but don’t rely on it!
4Must we pay in advance?
No. Simply email email@example.com with your preferred stay dates, this will do just fine.
5How do you price accommodation?
Our overnight rate is for two occupants sharing a King-Size double bed and includes a la carte breakfasts, local levies/taxes and service. Some accommodation can accommodate 1 / 2 (extra) single beds by arrangement at extra charge (US$30 per-person per-night, kids 5 / 12yrs stay free). Whether solo or double occupancy our overnight rate remains the same.
6Do you include meals in your accommodation rates?
Yes, breakfast. Other meals are charged separately.
7Do you offer half / full board options?
Yes. Per-person per-day full / half board options are US$55 / US$39 respectively. Guests can choose an option after sampling our cuisine, but for guidance, most prefer to pay as they go as our kitchen crew tend to be generous!
8How do we pay our restaurant and bar bills?
Please pay at the hotel on departure or as you go, or at agreed intervals by Visa/MasterCard (or by cash in US$ preferably).
9Can we cancel our reservation in the event of unforeseen events?
Yes. If you must cancel we ask that you please notify us as early as possible, preferably more than 72 hours before you are due to arrive. Subject to government exchange control rules, if you have paid an advance we need only deduct bank charges.
10How do we get to the hotel from the airport?
Easily. Airport transfers/transport is excluded from overnight rates and arranged with approved sub-contractors at competitive prices. The transfer from Bandaranaike Airport (Colombo) to the hotel costs US$95 for 2 passengers/luggage and for 3/5 sharing a passenger van, US$110. The Mahinda Rajapaksa International Airport (Mattala, Hambantota) to hotel transfer (50 mins) costs US$60 for up to 5 passengers.
11Do we need to book excursions before arriving at the hotel?
No, these are easily arranged after arrival. You do need to book your transfer from the airport to the hotel before you arrive however, if you are travelling independently.