This page can only answer typical guest questions.
If your questions remain unanswered on this page or elsewhere on the website, please don’t hesitate to email us.
Q & A
1Is it safe to visit Sri Lanka?
I reside in Sri Lanka most of the year, roaming the island as freely and safely as I have done for 22 years. Plan a basic itinerary, many hotels operate seasonally; try to arrange transport in good time but overall, relax, enjoy your holiday and let your hosts take good care of you. Also, be happy in the knowledge you support Sri Lankan hospitality workers simply by being here, as the country strives to put its economic woes behind it. You will be made as welcome as ever, if anything more so. (Nick Buckingham).
2Is there anything else I should consider?
Try to be sensitive. For example; don’t haggle unduly over rates, goods and services - the hospitality industry is in recovery from a 4 year downturn. Before booking accommodation, email or better still call a hotel to check it is functioning normally. Bring your regular medicines if applicable but above all, enjoy this gorgeous, diverse island soon, it is quieter than usual and everyone is happy to see you.
3Can the hotel arrange transfers to and from the airport and other hotels?
Yes, please book your airport to hotel transfer when booking your stay. All other transport needs can be met after arriving at the hotel.
4Must we pay in advance?
No. Simply email email@example.com with your preferred stay dates, this will do just fine.
5How do you price accommodation?
Our overnight rate is for two occupants sharing a King-Size double bed and includes a la carte breakfasts, local levies/taxes and service. Some accommodation can accommodate 1 / 2 (extra) single beds by arrangement at extra charge (US$30 per-person per-night, kids 5 / 12yrs stay free). Whether solo or double occupancy our overnight rate remains the same.
6Do you include meals in your accommodation rates?
Yes, breakfast. Other meals are charged separately.
7Do you offer half / full board options?
Yes. Per-person per-day full / half board options are US$55 / US$39 respectively. Guests can choose an option after sampling our cuisine, but for guidance, most prefer to pay as they go as our kitchen crew tend to be generous!
8How do we pay our restaurant and bar bills?
Please pay at the hotel on departure or as you go, or at agreed intervals by Visa/MasterCard (or by cash in US$ preferably).
9Can we cancel our reservation in the event of unforeseen events?
Yes. If you must cancel we ask that you please notify us as early as possible, preferably more than 72 hours before you are due to arrive. Subject to government exchange control rules, if you have paid an advance we need only deduct bank charges.
10How do we get to the hotel from the airport?
Easily. Airport transfers/transport is excluded from overnight rates and arranged with approved sub-contractors at competitive prices. The transfer from Bandaranaike Airport (Colombo) to the hotel costs US$95 for 2 passengers/luggage and for 3/5 sharing a passenger van, US$110. The Mahinda Rajapaksa International Airport (Mattala, Hambantota) to hotel transfer (50 mins) costs US$60 for up to 5 passengers.
11Do we need to book excursions before arriving at the hotel?
No, these are easily arranged after arrival. You do need to book your transfer from the airport to the hotel before you arrive however, if you are travelling independently.